First Citizens Contact Centre

The First Citizens Contact Centre is synonymous with the nationally established customer service contact number 62-FIRST (623-4778).

Our highly trained team of Contact Centre Customer Service Representatives (CSRs), accessible through 62-FIRST (623-4778), Option 3, go the extra mile for you, with best in market extended opening hours of 6am to 10pm, Monday to Friday, excluding weekends and public holidays.

The extended hours and the human touch through our Contact Centre CSRs is a deliberate strategy to be accessible to our customers with the greatest level of convenience.

Our knowledgeable and experienced Contact Centre CSRs are there to assist you by:

• providing you with information on our wide range of First Citizens products, services and promotions
• assisting in the resolution of your queries on your First Citizens products and services, received via the telephone as well as through the Secure Messaging facility on our First Citizens Online Banking Service
• guiding and communicating with you throughout the application process for any of our credit card, loans, deposit or investment products, from start to finish, delivering on the promise of a delightful personal First Citizens customer experience
• assisting you as you register for the Mobile Banking, Online Banking and TeleBanking services
• recording lost or stolen debit and credit card reports during the Contact Centre opening hours

Our Contact Centre CSRs are ready, waiting and willing to assist you.